Year-End Financial Planning

Scammers are pretending to be bank customer service representatives reaching out regarding fraud prevention. Their goal is to get you to reset your login credentials and gain access to your account.

How it works

1. Scammers, posing as customer service representatives, will call and keep the victim on the phone for multiple hours to “resolve” a fraud issue.
2. The scammer urges quick action to prevent alleged hackers from draining the victim’s account.
3. The victim is asked for sensitive information like login credentials and verification answers.
4. The scammer logs in to the victim’s account to initiate unauthorized payments, bypassing security restrictions via a direct call to the real Fraud Support, all while the true customer is on hold.

Quick Tips

• Check your account activity frequently and monitor for suspicious transactions.
• When asked for information that seems unusual, hang up and call the phone number on the back of your bank card or account statement.
• Read text and email communications fully and pause before responding.
• Remember that banks and credit card companies will never ask you for your password or your card/account number over the phone.

With school out and summer in full swing, many families are starting to travel and enjoy their vacations. In today's ever-connected world, staying connected while traveling is easy, but this constant connectivity can also make you more vulnerable to cybersecurity risks. Whether you're traveling for work or pleasure, it's important to take precautions to ensure your trip remains cyber secure. Here are some quick tips to help you protect your personal information and devices while on the go.

Browse with Caution

• Avoid using public Wi-Fi for accessing sensitive information such as email or banking.
• Use a VPN (Virtual Private Network) to encrypt your data and keep your browsing activity private.
• Use your phone as a personal hotspot for safer browsing.

Secure Your Devices

• Keep your devices with you at all times to prevent theft.
• Use strong passwords, biometric security (fingerprints, facial recognition), and multi-factor authentication (MFA).
• Enable “Find My Device” or remote wiping features to locate or erase data if your device is lost or stolen.

By following these simple steps, you can significantly enhance your cybersecurity and ensure your trips are memorable for the right reasons.